Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodsdelivery.click, place an order, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website and services located in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state regulations governing the collection and use of personal information.

1. Who We Are

Pequod's Pizza operates the website pequodsdelivery.click and provides food delivery and ordering services to customers across the United States. We act as the data controller for the personal information collected through our platform. Throughout this Privacy Policy, references to "we," "us," "our," or "Pequod's Pizza" refer to the company and its authorized representatives.

2. Information We Collect

We collect several types of information from and about users of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect information that personally identifies you, including:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Username and password (stored in encrypted form)
• Date of birth (for age verification purposes)
• Profile photograph (if voluntarily provided)

2.2 Payment and Financial Information

To process your food orders, we collect payment-related information. Note that we do not store full credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS-compliant third-party payment processors. We may collect:

• Credit card or debit card type and last four digits
• Billing address
• Transaction history and order amounts
• Digital wallet identifiers (e.g., PayPal, Apple Pay, Google Pay)

2.3 Order and Transaction Data

We collect information about the food orders you place through our platform, including:

• Items ordered, customizations, and special instructions
• Order timestamps and delivery times
• Order frequency and history
• Delivery location and instructions
• Promotional codes or discounts applied

2.4 Usage Data and Online Activity

When you visit our website or use our services, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs and exit pages
• Search queries entered on our website
• Clickstream data and interaction logs
• Error logs and crash reports

2.5 Device Information

We may collect information about the device you use to access our website or services, including:

• Device identifiers (such as mobile advertising IDs)
• Hardware model and manufacturer
• Operating system and version
• Screen resolution and display settings
• Network connection type and carrier
• Time zone settings

2.6 Location Data

With your permission, we may collect precise geolocation data from your device to facilitate delivery services and provide location-based features. You may disable location access through your device settings, though this may limit certain service functionality.

2.7 Communications Data

If you contact us via email, phone, live chat, or any other communication channel, we may collect and retain:

• The content of your messages and inquiries
• Customer service correspondence records
• Feedback, reviews, and ratings you submit
• Survey responses

2.8 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 8 of this Privacy Policy for detailed information about our cookie practices.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect or log in through social accounts
• Marketing and analytics partners
• Payment processors and fraud detection services
• Publicly available databases and directories

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. Specifically, we may use your personal information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and delivery requests
• Create and manage your customer account
• Send order confirmations, receipts, and delivery notifications
• Process payments and prevent fraudulent transactions
• Facilitate communication between you and our delivery personnel
• Respond to your customer service inquiries and support requests
• Manage loyalty programs and promotional rewards

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to improve our website and app functionality
• Conduct internal research and development
• Monitor and measure the performance of our services
• Identify and fix technical issues, bugs, and security vulnerabilities
• Understand customer preferences to enhance our menu and offerings
• Generate aggregated, de-identified reports about user behavior

3.3 Marketing and Promotional Communications

• Send you promotional offers, discounts, and special deals via email, SMS, or push notifications (with your consent where required)
• Personalize your experience and show you relevant menu recommendations
• Display targeted advertisements on our website and third-party platforms
• Conduct surveys and gather feedback for marketing insights
• Administer contests, sweepstakes, and promotional campaigns

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any SMS, or contacting us at [email protected].

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from law enforcement and government authorities
• Detect, prevent, and investigate fraud, abuse, or illegal activity
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Pequod's Pizza, our customers, and the public

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their independent marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to your personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Our service providers include:

• Payment processors: To securely process credit card and other payment transactions
• Delivery logistics partners: To facilitate the delivery of your food orders
• Cloud hosting providers: To store and manage our website data and databases
• Analytics providers: To help us understand website usage and improve our services
• Email and SMS marketing platforms: To send promotional and transactional communications
• Customer support software providers: To manage support tickets and inquiries
• Fraud detection services: To protect against unauthorized transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is required or permitted by law, including to:

• Comply with a subpoena, court order, or other legal process
• Respond to requests from law enforcement agencies or government authorities
• Protect and defend the legal rights and interests of Pequod's Pizza
• Investigate potential violations of our Terms of Service
• Prevent or address fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction, your personal information may be transferred as part of such a transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control, and we will provide you with choices regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit prior consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security Measures

The security of your personal information is extremely important to us. We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 or equivalent encryption standards.
• Firewalls and Intrusion Detection: We maintain network firewalls and intrusion detection systems to protect against unauthorized access.
• Secure Password Storage: User passwords are stored using industry-standard cryptographic hashing algorithms, never in plain text.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration testing.
• Multi-Factor Authentication: We offer multi-factor authentication options for user accounts.

5.2 Administrative Safeguards

• Access to personal information is restricted to employees and contractors who need it to perform their job functions.
• We provide regular privacy and security training to all employees with access to personal data.
• We maintain data breach response procedures and will notify affected users and relevant authorities as required by law.
• Third-party service providers are vetted for their security practices and required to sign data processing agreements.

5.3 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your account or personal information has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with mechanisms to exercise them.

6.1 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the third parties with whom it was shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. We do not sell your personal information as traditionally defined, but to the extent we share data with advertising partners in ways that may constitute "sharing" under the CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

To submit a California privacy rights request, please email us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable consumer requests within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate personal information through your account settings or by contacting us.
• Right to Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request a copy of your personal information in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: pequodsdelivery.click

We will need to verify your identity before processing your request. We may ask you to provide information sufficient to confirm your identity and your relationship with us. We will process verified requests within the timeframes required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal information is no longer required for a legitimate business or legal purpose, we will securely delete or anonymize it using industry-standard data destruction methods.

8. Cookie Policy Overview

Our website pequodsdelivery.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous usage data (e.g., Google Analytics).
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, saved delivery addresses, and cart contents.
• Marketing and Advertising Cookies: Used to track visitors across websites and display relevant advertisements based on your interests.
• Social Media Cookies: Set by social media platforms to enable sharing functionality and track engagement with our social content.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our Cookie Consent Tool available on our website. You may also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website and services. Most browsers allow you to:

• View and delete cookies stored on your device
• Block specific cookies or all cookies from specific websites
• Set your browser to notify you when cookies are being set

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website at pequodsdelivery.click.

9. Children's Privacy

Pequod's Pizza does not direct its website or services to minors under the age of 18. We do not knowingly solicit, collect, or use personal information from children under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website or services without parental permission.

10. International Data Transfers

Pequod's Pizza is based in the United States, and all data we collect is processed and stored in the United States. Our servers and databases are located in the United States, and by using our website and services, you acknowledge and agree that your information may be processed in the United States.

If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States. The data protection laws in the United States may differ from those in your country of residence and may not provide the same level of protection as those in your home jurisdiction.

We take steps to ensure that any transfer of personal information across borders is carried out in compliance with applicable laws and with appropriate safeguards in place to protect the privacy and security of your personal data.

If you have questions or concerns about the international transfer of your personal information, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third-party websites and services, and we encourage you to review the privacy policies of any third-party site you visit.

We may integrate third-party tools and services into our platform, including social media plugins, payment processors, mapping services, and analytics tools. These third-party services may collect information about your interactions with their tools on our website in accordance with their own privacy policies.

12. Marketing Communications and Your Choices

With your consent where required, we may send you promotional emails, SMS messages, push notifications, and other marketing communications about our menu items, special offers, loyalty rewards, and upcoming promotions.

12.1 Email Marketing

You may opt out of receiving promotional email communications by clicking the "Unsubscribe" link at the bottom of any marketing email we send. Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account (such as order confirmations and delivery updates), as these are necessary for service provision.

12.2 SMS and Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any text message we send. Standard message and data rates may apply.

12.3 Push Notifications

You can manage push notification preferences through your device settings or within our website settings. You may disable push notifications at any time.

12.4 Interest-Based Advertising

We participate in interest-based advertising through third-party advertising networks. You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info.

13. FTC Compliance and Consumer Protection

We comply with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our representations to users. We adhere to the following FTC principles:

• Notice: We provide clear notice of our data collection practices through this Privacy Policy.
• Choice: We provide you with meaningful choices about how your information is used for marketing purposes.
• Access: We provide you with the ability to access and correct your personal information.
• Security: We implement reasonable safeguards to protect your personal information.
• Enforcement: We have mechanisms in place to ensure compliance with our privacy practices.

If you believe we have engaged in any unfair or deceptive practices, you have the right to file a complaint with the FTC at reportfraud.ftc.gov.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we may attempt to resolve your complaint directly.

14.1 Contact Us Directly

Please send your privacy complaint or inquiry to:

• Email: [email protected]
• Website: pequodsdelivery.click

We will acknowledge your complaint within 5 business days and will work to resolve it within 30 days. If we require more time, we will notify you of the expected resolution timeline.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the relevant regulatory authority:

Residents of other states may contact their respective state Attorney General's office for privacy-related complaints and consumer protection matters.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated policy on our website with a revised "Last Updated" date at the top of this page
• Sending an email notification to registered users at the email address associated with their account
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Privacy Team using the information below:

We are committed to resolving any concerns you have about our privacy practices and will respond to your inquiries as promptly as possible, and in any event within the timeframes required by applicable law.