Terms of Service

Effective Date: July 17, 2026  |  Last Updated: July 17, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and the operator of pequodsdelivery.click ("Company," "we," "us," or "our"), governing your access to and use of the website located at pequodsdelivery.click (the "Site") and all food ordering, delivery, and related services offered through the Site (collectively, the "Services").

By visiting the Site, creating an account, placing an order, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using the Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity.

These Terms apply to all visitors, registered users, and any other persons who access or use the Site. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on the Site. Your continued use of the Site after any modifications constitutes your acceptance of the revised Terms.

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are 18 years of age or older. If you are under 18, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Pequod's Delivery operates an online food ordering and delivery platform accessible at pequodsdelivery.click. Through our Site, we offer the following services:

• Online Food Ordering: Customers may browse our menu, customize food items, and place orders for delivery or pickup directly through our website.
• Food Delivery Services: We facilitate the delivery of prepared food items, including pizza and related menu items, to addresses within our designated delivery zones.
• Pickup Services: Customers may place orders online and arrange to pick up their food at our designated location(s).
• Account Management: Registered users may create and manage personal accounts to save preferences, view order history, and manage payment methods.
• Promotional Offers: From time to time, we may offer discounts, coupons, loyalty rewards, or special promotions through the Site.
• Customer Support: We provide customer support services to assist with orders, complaints, and general inquiries via email at [email protected].

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services. The availability of menu items is subject to change based on ingredient availability, operational hours, and other factors at our discretion.

Our delivery services are limited to specific geographic areas and time windows. Delivery availability, estimated times, and minimum order requirements may vary and are subject to change. We make no guarantee of specific delivery times, though we will endeavor to provide accurate estimates at the time of ordering.

3. User Accounts and Registration

To access certain features of the Site, including placing orders and tracking delivery history, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the confidentiality of your account password and restrict access to your account;
• Notify us immediately of any unauthorized use of your account or any other breach of security at [email protected];
• Accept responsibility for all activities that occur under your account, whether or not you authorized those activities.

We reserve the right to refuse registration, cancel accounts, remove or edit content, or cancel orders at our sole discretion. You may not create more than one account per individual, and you may not transfer your account to another person. Accounts created for the purpose of circumventing bans or restrictions are strictly prohibited.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use the Site and Services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations, including but not limited to the laws of the United States and the state in which you are located.

4.1 General User Obligations

You agree to:

• Provide accurate delivery addresses and contact information when placing orders;
• Be available to receive your order at the designated delivery address during the estimated delivery window;
• Pay all charges associated with your orders in a timely manner;
• Treat our delivery personnel and customer support staff with respect and courtesy;
• Comply with all applicable laws and regulations in connection with your use of the Services;
• Use the Site only for personal, non-commercial purposes unless you have obtained express written consent from us for commercial use.

4.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Site for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation;
• Use the Site to transmit, distribute, or store material that is fraudulent, defamatory, abusive, obscene, threatening, or otherwise objectionable;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your identity or affiliation with any person or entity;
• Attempt to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site;
• Use any automated systems, robots, spiders, scrapers, or other data collection tools to access or interact with the Site without our express written permission;
• Introduce viruses, malware, trojan horses, or other harmful code to the Site or our systems;
• Place fraudulent orders, including orders with the intent to refuse payment or to obtain food by deception;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site or Services;
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software comprising or forming a part of the Site;
• Use the Site to send unsolicited communications, including spam, chain letters, or other unsolicited mass messaging;
• Resell or commercially exploit any part of our Services without our prior written consent;
• Post false or misleading reviews of our products or services;
• Engage in chargebacks or payment disputes without first attempting to resolve the issue directly with us;
• Violate any third-party rights, including intellectual property, privacy, or publicity rights.

Violation of any of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and potential legal action. We reserve the right to report any illegal activities to appropriate law enforcement authorities.

5. Payment Terms

All prices displayed on the Site are in United States Dollars (USD) and are subject to applicable taxes, delivery fees, and service charges, which will be clearly disclosed at the time of checkout prior to order confirmation.

5.1 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with a Visa or MasterCard logo
• Such other payment methods as we may designate from time to time

By submitting payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate. You authorize us to charge the applicable fees to your selected payment method.

5.2 Pricing and Fees

Menu prices, delivery fees, service charges, and minimum order requirements are subject to change without prior notice. Prices posted on the Site at the time of order placement will apply to that specific order. Delivery fees vary based on delivery distance, order size, and promotional conditions in effect at the time of your order.

5.3 Taxes

You are responsible for all applicable federal, state, and local taxes, including sales tax, associated with your purchases. Applicable taxes will be calculated and displayed at checkout based on your delivery address and the applicable tax laws of the relevant jurisdiction.

5.4 Refunds and Cancellations

Orders may only be cancelled within a limited window after placement, as food preparation may begin immediately upon order confirmation. Refunds are issued at our sole discretion in cases of incorrect orders, food quality issues, or failed delivery due to our error. Refund requests must be submitted within 24 hours of the scheduled delivery or pickup time by contacting us at [email protected]. We reserve the right to offer store credit in lieu of monetary refunds in certain circumstances.

6. Intellectual Property Rights

The Site and all content, features, and functionality thereof — including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, and the selection, arrangement, and presentation thereof — are the exclusive property of the Company or our content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Pequod's Delivery name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

6.1 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only. This license does not include:

• Any resale or commercial use of the Site or its content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the Site or its content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Site, use of the Site, or access to the Site without our express written permission. Any unauthorized use terminates the permission or license granted by us.

6.2 User-Generated Content

If you submit reviews, comments, feedback, suggestions, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to grant this license, and that your content does not violate any third-party rights or applicable laws.

7. Disclaimers and "As-Is" Basis

We do not warrant or make any representations regarding the accuracy, reliability, quality, or completeness of any content on the Site, including menu descriptions, allergen information, nutritional information, or pricing. While we strive to keep all information accurate and up to date, errors may occur. If you have specific dietary restrictions, allergies, or health concerns, we strongly encourage you to contact us directly before placing an order.

Food allergies and intolerances are serious matters. While we take precautions, our kitchen may handle common allergens including but not limited to gluten, dairy, eggs, nuts, and soy. We cannot guarantee that any item will be completely free from traces of allergens. Customers with severe allergies use our Services at their own risk.

8. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or Services in a manner not expressly authorized by these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or third-party right;
• Any content or information you submit to the Site;
• Your negligence or willful misconduct;
• Any dispute or transaction between you and any third party in connection with your use of the Services;
• Your breach of any representation, warranty, or covenant made in these Terms.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

10. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to conflict of law principles that would require application of the laws of another jurisdiction.

To the extent that any legal proceedings are permitted under these Terms, you consent to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of any disputes not subject to arbitration under Section 11 below. You waive any objections to the exercise of jurisdiction over you by such courts and to the venue of such proceedings in such courts.

These Terms are also subject to applicable federal law, including the Federal Trade Commission Act (FTC Act), which governs unfair or deceptive acts and practices in or affecting commerce, and other applicable federal consumer protection laws and regulations. Nothing in these Terms shall limit any rights you may have under applicable federal or state consumer protection laws.

If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as the California Consumer Legal Remedies Act and other applicable California state laws. Please refer to our Privacy Policy for more details on your California privacy rights.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] with a written description of your claim and the relief you seek. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as described below.

11.2 Binding Arbitration

Except for claims that qualify for small claims court and except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, the breach thereof, or your use of the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could order or grant, including monetary damages, injunctive relief, and declaratory relief.

11.3 Class Action Waiver

11.4 Time Limitation on Claims

Any claim arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose. If a claim is not filed within this period, the claim is permanently barred. This limitation applies regardless of any statute of limitations to the contrary.

12. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We do not warrant the offerings of any third-party entity or the accuracy of any information on third-party websites.

We encourage you to review the terms of service and privacy policies of any third-party websites or services you visit. Your access to and use of third-party websites or services is at your own risk, and you acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with your use of any third-party content, products, or services available through such links.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or maintain an account with us. We reserve the right, in our sole discretion, to:

• Suspend or terminate your account and access to the Site at any time, with or without notice, for any reason, including but not limited to violation of these Terms;
• Refuse service to any person or entity for any lawful reason;
• Discontinue the Site or any part of the Services at any time without liability to you.

Upon termination of your account, your right to use the Site will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations to pay amounts owed to us prior to termination, or of any obligations that by their nature survive termination.

14. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the revised Terms on this page with an updated "Last Updated" date;
• Sending an email notification to the email address associated with your account (if applicable); and/or
• Displaying a prominent notice on our Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the modified Terms, you must discontinue your use of the Site and Services and, if applicable, close your account.

No amendment to or modification of these Terms will be binding unless made in writing and either signed by our authorized representative or posted on the Site as described above.

15. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government restrictions, war, civil unrest, terrorism, labor disputes or strikes, supply chain disruptions, utility failures, cyberattacks, or any other event or circumstance beyond our reasonable control (each, a "Force Majeure Event").

In the event of a Force Majeure Event, we will notify you as soon as reasonably practicable and will endeavor to resume normal operations as quickly as possible. During such a period, we shall be excused from performance to the extent that we are hindered by the Force Majeure Event.

16. Electronic Communications

By using our Site and Services, you consent to receiving electronic communications from us. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you opt in to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in each marketing email, or by contacting us at [email protected]. Opting out of marketing communications will not affect the delivery of transactional communications related to your orders or account.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions. The severed provision shall be replaced with an enforceable provision that, to the greatest extent possible, reflects the original intent of the parties.

The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the waiving party.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Site, constitute the entire agreement between you and the Company concerning the Site and the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site and Services.

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

19. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms, in whole or in part, to any affiliate or subsidiary, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, without notice to you. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

20. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any default under these Terms shall not constitute a waiver of any subsequent default. No waiver shall be binding unless executed in writing by the party making the waiver.

21. Headings

The section headings used in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms. References to sections shall mean the numbered sections of these Terms.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, please do not hesitate to contact us using the following information:

These Terms of Service were last updated on July 17, 2026. © 2026 Pequod's Delivery. All rights reserved.